When you interact with government, do you care which agency you’re working with? Does it matter if you speak with the tax agency or the registry of births, deaths and marriages?
Citizens just want to get things done, and Kazakhstan has taken this conclusion to its logical limit. It has founded a single government agency to manage transactions between citizens and the state.
The Kazakhstan State Corporation – called “Government for Citizens” – was founded in April 2016, with the mission to “improve the quality, transparency and accessibility of public services”, explains Ablaykhan Ospanov, Chairman of the State Corporation Government for Citizens.
Many countries have created “One Stop Shops” for public services, where...